Frequently Asked Questions
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Do you offer things other than apparel?
We do! We specialize in many different types of marketing collateral. From ice scrapers to sun shades we have everything needed to make your next event a win.
Do you have a minimum?
Yes, the minimum is 1.
How long does it take to get my apparel once I place an order?
After final approval standard turnaround time on most orders is 7-10 business days.
Complex orders/modifications may increase turnaround times. Any circumstances out of INK’s control (ie: weather delays, shipping errors, etc.) may require more time.
Are rush options available?
Yes! We will do everything we can to meet any must-have date. Rush orders must be approved due to scheduling and production times. Due to added complexity, rush fees are a calculated percentage of an invoice quicker than our standard 7-10 business days. For example, if you need an order delivered in 4 days the average rush fees are 15% of the total order amount.
I have a design in mind, what’s the next step?
We love to elevate your organization through great design. Most apparel designs from start to finish take 1-2 hours. Art labor is $85 an hour with a half hour minimum. Once the initial art is completed you may revise the art up to two times to ensure that you are satisfied.
Do I get charged for art if I already have the design?
No, art fees are only added to designs that are not production ready formats. All files must be created in 300 DPI vector format. Please design art to print size and outline all fonts. Preferred file types are .PSD, .EPS, .AI, and .PDF.
Do you charge setup/screen fees?
No, we don’t charge setup or screen fees for orders over 12 pieces.
Can I add a couple of children sizes to my order?
We use one sized screen per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different items, please let us know ahead of time. Each set of screens will be considered a different order, with pricing charged accordingly.
What are the final steps to getting my order submitted?
All artwork and quotes are to be approved via a pre-production mockup through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of the artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. INK will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any modification of the approval process could result in production delays.
How do I change my order after final approval?
If your order has not yet gone into production, it may be possible to make changes. Please contact your sales representative if changes need to occur. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our team starts to work on different aspects of the job, changes become costly and time consuming.
What happens if my order does not match what I approved?
We go through great lengths to ensure every order processed is correct. All projects, regardless of size, are important. Any order that does not match final approval will be granted a credit off of the final invoice or replacement of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim.
Can I mix and match shirt types or colors?
Of course! Changing up shirt colors is a great way to add versatility to your order without adding any extra charges.
What happens if there are shortages for a particular item that I need?
While we are eager to fulfill your order, due to the nature of supply, shortages may occur. If items are out of stock, we will provide a list of possible replacements for approval.
Can I print the same design in different colors?
Yes, with nominal fees.
What forms of payment do you accept?
We accept cash, check or major credit cards.
What happens if my order is missing items?
Orders are subject to 5% damage during production. We strongly recommend ordering extra to account for this possibility. If there is a shortage with your order, we will refund or credit the difference.
Is payment required before processing my order?
Yes, payment must be received before your order is processed unless previously approved for terms.
Can you do (insert crazy idea here)?
Maybe. Why don’t you drop us an email at firstname.lastname@example.org and we’ll see what we can do!